ISO/IEC 20000-1:2018 - Information Technology - Service Management Systems


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ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-2:2019 - Information technology - Service management - Part 2: Guidance on the application of service management systems

ISO/IEC 20000-2:2019/Amd 1:2020 - Amendment

ISO/IEC 20000-3:2019 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

ISO/IEC TR 20000-5:2013 - Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

ISO/IEC 17021-1:2015 - Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements

ISO/IEC 20000-6:2017 - Part 6: Requirements for bodies providing audit and certification of service management systems

ISO/IEC TR 20000-7:2019 - Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013 {See also ISO/IEC 27013:2015}


ISO - Online Browsing Platform - shows Terms and Definitions

ISO/IEC 20001-1:2018 - Information technology - Service management - Part 1: Service management system requirements


ISO - Free Standards

Free Standards

ISO/IEC 20000-10:2018 - Information technology - Service management - Part 10: Concepts and vocabulary

ISO/IEC TR 20000-11:2015 - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL


Guide to ISO/IEC 20000

ISO/IEC 20000 IT Service Management – A Practical Guide

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ISO/IEC JTC1/SC40 - IT Service Management and IT Governance

ISO/IEC JTC1/SC40 - Home Page

ISO/IEC JTC1/SC40 - IT Service Management and IT Governance

ISO/IEC JTC1/SC40 - Standards catalogue

ISO/IEC JTC1/SC40 - Working Area


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ISO/IEC 20000

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