ISO/IEC 20000-1:2018 - Information Technology - Service Management Systems


EVS (purchase pages with downloadable previews)

ISO/IEC 20000-1:2018 - https://www.evs.ee/products/iso-iec-20000-1-2018

ISO/IEC 20000-2:2019 - https://www.evs.ee/products/iso-iec-20000-2-2019

ISO/IEC 20000-2:2019/Amd 1:2020 - https://www.evs.ee/en/iso-iec-20000-2-2019-amd-1-2020

ISO/IEC 20000-3:2019 - https://www.evs.ee/products/iso-iec-20000-3-2019

ISO/IEC TR 20000-5:2013 - https://www.evs.ee/products/iso-iec-tr-20000-5-2013

ISO/IEC 20000-6:2017 - https://www.evs.ee/products/iso-iec-20000-6-2017

ISO/IEC TR 20000-7:2019 - https://www.evs.ee/products/iso-iec-tr-20000-7-2019 {See also ISO/IEC 27013:2015}


ISO

ISO/IEC 20001-1:2018 - [Online Browsing Platform (shows Terms and Definitions)] - https://www.iso.org/obp/ui/#!iso:std:70636:en

Free Standards - https://standards.iso.org/ittf/PubliclyAvailableStandards/index.html

ISO/IEC 20000-10:2018

ISO/IEC TR 20000-11:2015 - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL

ISO/IEC TR 20000-12:2016 - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC


Guide to ISO/IEC 20000

ISO/IEC 20000 IT Service Management – A Practical Guide - https://www.iso.org/publication/PUB100441.html

Preview - https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100441_preview.pdf


ISO/IEC JTC1/SC40 - IT Service Management and IT Governance

ISO/IEC JTC1/SC40 - Home Page - https://committee.iso.org/home/jtc1sc40

ISO/IEC JTC1/SC40 - IT Service Management and IT Governance - https://www.iso.org/committee/5013818.html

ISO/IEC JTC1/SC40 - Standards catalogue - https://www.iso.org/committee/5013818/x/catalogue/

ISO/IEC JTC1/SC40 - Working Area - https://isotc.iso.org/livelink/livelink/open/jtc1/sc40


IAF

Mandatory Documents (MD Series) - https://www.iaf.nu/articles/Mandatory_Documents_/38

MD18:2014 [Issue 1] Application of ISO 17021:2011 in Service Management - www.iaf.nu/workstation/upFiles/IAF_MD18forISO200001PublicationVersion.pdf


BSI

ISO/IEC 20000 - https://www.bsigroup.com/en-GB/iso-20000-it-service-management

ISO/IEC 20000 Training Courses - https://www.bsigroup.com/en-GB/iso-20000-service-management/iso-20000-training-courses